Lead the clinical and operational development of Lemonaid’s new Health and Wellness coaching program with a focus on driving high-quality experiences, scale and efficiency. Own and optimize hiring, training and onboarding processes for new coaches. Directly manage Lemonaid’s growing team of National Board Certified Health and Wellness Coaches (NBC HWCs) and foster opportunities for learning and growth. Maintain high-quality coaching experiences for Lemonaid clients by developing, implementing, and enforcing essential KPIs around coach and program performance.